Eftsure vs Pindrop
Eftsure
Eftsure is a payment verification platform for finance teams that checks payee and bank details before money leaves the business. It was founded in Sydney in 2014 and has offices in North Sydney, Dallas and Auckland. The platform confirms that a payee is a registered business, checks that the bank account belongs to that payee and screens payees against sanctions lists and government and tax registries. When automated checks cannot resolve a case, Eftsure analysts make out-of-band callbacks. ACH and wire payment files can be reviewed before release, with green and red alerts for matches and mismatches. Eftsure is delivered as a web application, an API or a managed service, and integrates with systems including SAP, Coupa, Workday and Kyriba. It acquired Sis ID in 2025 and announced the acquisition of Relish in September 2026.
Pros
- The Eftsure Guarantee, included in the subscription for customers who signed an agreement after 10 March 2025, covers up to $1 million if a verified payment is lost to social engineering fraud
- Trained fraud analysts investigate and make independent out-of-band callbacks when automated checks cannot resolve a case
- Pre-payment verification is embedded inside Kyriba, FIS Payment Hub and FIS Integrity, as well as SAP, Coupa and Workday
Things to check
- The guarantee covers only social engineering fraud on payments Eftsure has verified, is capped at $1 million, does not state a currency and is subject to Eftsure's terms of service and addendums
- Before go-live Eftsure runs a vendor master file health check (48 hours to 1 week) and verifies anomalies and suppliers not in its database (1 to 3 weeks)
Pricing: Not published; contact sales
Pindrop
Pindrop is an Atlanta company, founded in 2011, that analyses voice, device, behaviour and network signals to authenticate callers and detect fraud in contact centres and video meetings. Its Passport product authenticates known callers passively and is positioned for use before sensitive actions such as money movement. Protect scores call risk in real time at the IVR and the agent, and Pulse detects synthetic and deepfake voices, which Pindrop says takes as little as two seconds. The contact centre products run on supported CCaaS platforms, and since February 2026 they have been available through native integrations across NiCE CXone, where NiCE customers can buy them directly. Pindrop states it is trusted by 14 of the top 20 banks. Its trust centre lists ISO/IEC 27001:2022, SOC 2 Type 2 and PCI DSS v4.0.0.
Pros
- Available through native integrations across NiCE CXone and can be purchased directly through NiCE
- Lists integrations with Genesys, Five9, Amazon Connect, Cisco, Zoom, Webex and Microsoft Teams
- Trust centre lists ISO/IEC 27001:2022, SOC 2 Type 2 and PCI DSS v4.0.0
Things to check
- Covers phone and video meeting channels; its product pages do not describe verifying payments initiated in online or mobile banking apps
- Contact centre products are designed for supported CCaaS platforms, so coverage depends on the bank's telephony setup
Pricing: AWS Marketplace lists 12-month contracts for up to 1,000,000 calls: Call Verification $50,000.00, Anti Fraud $250,000.00, Caller Authentication $250,000.00, and Anti Fraud or Caller Authentication with deepfake detection at $300,000.00 each. Pulse for Meetings is $54,000.00 for up to 100 users. Custom terms by private offer.