Pindrop

Caller authentication, call risk scoring and deepfake voice detection for contact centres and video meetings.

ToolWire Transfer VerificationCloud

Pricing: AWS Marketplace lists 12-month contracts for up to 1,000,000 calls: Call Verification $50,000.00, Anti Fraud $250,000.00, Caller Authentication $250,000.00, and Anti Fraud or Caller Authentication with deepfake detection at $300,000.00 each. Pulse for Meetings is $54,000.00 for up to 100 users. Custom terms by private offer.

Reviewed by the Cyber Vendor Guide editorial team against the public sources cited below · Last reviewed September 2026 · How we review listings

What is Pindrop?

Pindrop is an Atlanta company, founded in 2011, that analyses voice, device, behaviour and network signals to authenticate callers and detect fraud in contact centres and video meetings. Its Passport product authenticates known callers passively and is positioned for use before sensitive actions such as money movement. Protect scores call risk in real time at the IVR and the agent, and Pulse detects synthetic and deepfake voices, which Pindrop says takes as little as two seconds. The contact centre products run on supported CCaaS platforms, and since February 2026 they have been available through native integrations across NiCE CXone, where NiCE customers can buy them directly. Pindrop states it is trusted by 14 of the top 20 banks. Its trust centre lists ISO/IEC 27001:2022, SOC 2 Type 2 and PCI DSS v4.0.0.

Best for: Banks that take or confirm transfer requests by phone and want caller authentication and deepfake voice checks inside their contact centre platform.

Pros

  • Available through native integrations across NiCE CXone and can be purchased directly through NiCE
  • Lists integrations with Genesys, Five9, Amazon Connect, Cisco, Zoom, Webex and Microsoft Teams
  • Trust centre lists ISO/IEC 27001:2022, SOC 2 Type 2 and PCI DSS v4.0.0

Things to check

  • Covers phone and video meeting channels; its product pages do not describe verifying payments initiated in online or mobile banking apps
  • Contact centre products are designed for supported CCaaS platforms, so coverage depends on the bank's telephony setup

Reported in public reviews and vendor documentation. See sources below.

Key Features

Passive caller authentication using voice, device, behaviour and network signals (Passport)
Real-time call risk scoring at the IVR and agent (Protect)
Synthetic and deepfake voice detection in as little as two seconds (Pulse)
ANI validation and spoof detection, available with Passport
AI agent and bot caller detection (BotStopper)
Deepfake detection for video meetings (Pulse for Meetings)
Native integration with NiCE CXone, including NiCE Cognigy Voice AI Agents
AI-assisted fraud investigation add-on for Protect (Fraud Assist)

Do you work at Pindrop? to confirm the details or send us a correction.

Sources & references

Where the information on this listing comes from. Always verify pricing and capabilities against the vendor before a purchasing decision.

Spot an error, or do you represent Pindrop? Request a correction.

Key facts

Pricing
AWS Marketplace lists 12-month contracts for up to 1,000,000 calls: Call Verification $50,000.00, Anti Fraud $250,000.00, Caller Authentication $250,000.00, and Anti Fraud or Caller Authentication with deepfake detection at $300,000.00 each. Pulse for Meetings is $54,000.00 for up to 100 users. Custom terms by private offer.
Model
Annual contract by call volume (AWS Marketplace) or private offer
Founded
2011
Cloud
Yes
Self-hosted
No
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Certifications

ISO/IEC 27001:2022, SOC 2 Type 2, PCI DSS v4.0.0