Pindrop vs BioCatch
Pindrop
Pindrop is an Atlanta company, founded in 2011, that analyses voice, device, behaviour and network signals to authenticate callers and detect fraud in contact centres and video meetings. Its Passport product authenticates known callers passively and is positioned for use before sensitive actions such as money movement. Protect scores call risk in real time at the IVR and the agent, and Pulse detects synthetic and deepfake voices, which Pindrop says takes as little as two seconds. The contact centre products run on supported CCaaS platforms, and since February 2026 they have been available through native integrations across NiCE CXone, where NiCE customers can buy them directly. Pindrop states it is trusted by 14 of the top 20 banks. Its trust centre lists ISO/IEC 27001:2022, SOC 2 Type 2 and PCI DSS v4.0.0.
Pros
- Available through native integrations across NiCE CXone and can be purchased directly through NiCE
- Lists integrations with Genesys, Five9, Amazon Connect, Cisco, Zoom, Webex and Microsoft Teams
- Trust centre lists ISO/IEC 27001:2022, SOC 2 Type 2 and PCI DSS v4.0.0
Things to check
- Covers phone and video meeting channels; its product pages do not describe verifying payments initiated in online or mobile banking apps
- Contact centre products are designed for supported CCaaS platforms, so coverage depends on the bank's telephony setup
Pricing: AWS Marketplace lists 12-month contracts for up to 1,000,000 calls: Call Verification $50,000.00, Anti Fraud $250,000.00, Caller Authentication $250,000.00, and Anti Fraud or Caller Authentication with deepfake detection at $300,000.00 each. Pulse for Meetings is $54,000.00 for up to 100 users. Custom terms by private offer.
BioCatch
BioCatch is a fraud detection platform for banks and other financial institutions. It was founded in 2011, is based in Tel Aviv and has offices in cities including New York, London and São Paulo. As people use digital banking, it collects more than 3,000 anonymised data points, such as keystroke and mouse activity, touch screen behaviour and device signals, and uses machine learning models to tell criminals apart from genuine customers. Its Scams360 product looks for signs of manipulation during a session, such as hesitation, segmented typing or an active phone call, which applies to authorised push payment fraud where the genuine customer makes the transfer. BioCatch Trust lets member banks share risk intelligence on receiving accounts before payment. Permira funds took a majority stake in 2024, and in August 2026 Visa signed an agreement to acquire BioCatch, subject to regulatory approvals.
Pros
- Collects more than 3,000 anonymised data points, including keystroke and mouse activity and touch screen behaviour
- Looks for signs of manipulation even when victims use their own device and credentials, the pattern in authorised push payment scams
- BioCatch Trust flags suspicious receiving accounts to the sending bank in real time before payment execution, with networks in Australia and Argentina
Things to check
- Signal collection needs BioCatch JavaScript on the bank's web pages and its SDKs inside mobile apps
- Ownership is changing: Visa's agreement to acquire BioCatch is subject to regulatory approvals and is expected to close by the end of Visa's fiscal second quarter of 2027
Pricing: Not published; contact sales